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Elk Grove Power Sports

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Overview
Company NameElk Grove Power Sports
IndustryPower Sports
LocationSacramento, California
Lift Truck ModelUT25P

UTILEV® Lift Trucks Exceed Customer Expectations

Background

Elk Grove Power Sports is located near Sacramento in Elk Grove, California, and sells new and used scooters, motorcycles, ATVs, boat trailers and watercraft from trusted names like Aprilia, Can Am, Moto Guzzi, MV Augusta, Sea Doo, Spyder, Triton, Triumph and Vespa.

Burdened by the excessive repair costs and unreliability of their previous forklift, Elk Grove Power Sports decided to explore options for replacing the older forklift with a new, more dependable model.

Challenge

Elk Grove Power Sports required a lift truck that would stand up to a variety of tasks throughout the dealership. One of the truck’s primary purposes is unloading valuable equipment and merchandise, so a side shift option was ideal for unloading trailers. Because the machine is an important part of Elk Grove Power Sports’ operations, the reliability of the forklift is critical to the company’s success.

“We were very much hit and miss with the reliability of our last forklift, and when the forklift did not work, our operation basically stopped,” said Scott Spanner, president of Elk Grove Power Sports. “It is very important for us to have a forklift that continually runs with minimal maintenance.”

Elk Grove Power Sports also needed to be mindful of the cost of the machine, including fuel and maintenance expenses.

Solution

Elk Grove Power Sports, dealing directly with PAPÉ Material Handling, decided to purchase a UTILEV® forklift. This product line offers an ideal solution for operations where the truck is required to work for limited periods in the working week.

In addition to their ease of use and ergonomic design, UTILEV® trucks are easy to service and maintain—focused on minimizing downtime and service costs. Customers are free to make the choice whether to service the trucks themselves or, should they prefer, rely on the expertise of their UTILEV® reseller service personnel.

The use of high-quality, robust components, efficient filtration and excellent cooling helps contribute to reliable operation and lower wear and tear. These components—together with the fast, local availability of affordable replacement parts—help reduce service and maintenance requirements and costs.

Impact

The UTILEV® forklift is proving to be an ideal choice for Elk Grove Power Sports—affordable, reliable and backed by superb customer service.

“The overall value of the truck is essential to our business,” said Spanner. “The price point of the truck and the ease of maintenance on it has definitely proven itself a good value to the company. In fact, the expense of our older, less reliable forklift actually exceeded the monthly payment of a new forklift on a month-to-month basis. In the end, it pays off for us to have gone with the new truck.”

“UTILEV® has improved our operations by being a steadfast, strong product that has been very reliable for us,” continued Spanner. “It has not let us down once since our purchase over a year ago. The UTILEV® has exceeded our expectations, and I would definitely recommend this forklift.”